Payment

Payment

     
payment  

Payment - safe and easy

We offer you different safe and easy payment options.

payment option

 

fee

remarks

bank transfer in advance   none

Germany and other EU countries only

purchase on account *   none currently Germany only
PayPal   none all countries
direct debit *   none currently Germany only
credit card *   none all countries

* The payment options "purchase on account", "direct debit" and "credit card" are handled by PayPal. However, you do not need a PayPal account.

 


 

Bank transfer in advance - the classic payment option!

If you would like to make a payment without a payment provider as intermediary we offer you the classic way of paying for your order via bank transfer.

Our bank details are part of the order confirmation.

Please pay within 7 days. Items will be shipped after receipt of payment.

If we don't receive payment within 10 days we reserve the right to cancel your order, free of charge, without further information.

Please note that this payment option is only available to customers from Germany and other EU countries.

 


 

The most popular payment options - all handled by one reliable payment service provider

  • purchase on account

  • direct debit

  • credit card

  • payment with PayPal account

 

Our partner PayPal offers you different payment options: The popular purchase on account, the comfortable direct debit and the payment via credit card are all available at no extra cost and you do not need a PayPal account.

And of course, as a PayPal member you can also pay directly with your PayPal account at no extra cost.

Notes on purchase on account: Payment term is 1 month; you can find the exact payment term on the invoice that you receive from us via e-mail or also printed on paper if recipient of delivery and invoice address are identical. Payment details can also be found on the invoice. In addition, PayPal will send you an e-mail with payment details. An automated credit rating is part of the payment process when purchasing on account. Please note that we do not have any influence on the outcome of this rating. If your wish to purchase on account should be declined please choose from one of our other payment options.

We assig our claim against you to PayPal (Europe) S.à.r.l. et Cie, S.C.A. as part of an ongoing factoring contract. Thus payments with the effect of discharging the debt can only be made to PayPal (Europe) S.à.r.l. et Cie, S.C.A.

Please note that the payment options direct debit, credit card and purchas eon account are currently only available to customers from Germany.


 

TAX-FREE SHOPPING

Customers from European Non-EU-countries (e.g. Switzerland, Norway) and from the USA, Canada, New Zealand and Australia can shop tax-free with us, as long as the delivery address is situated in the respective country. Depending on your delivery address our shop system will automatically choose the correct tax rate.

 

Information on intra-community-delivery for EU companies can be found here.

 


 

VAT refund

Citizens of a non-EU country who have their order delivered to Germany and then export the goods can, under certain conditions, have the German value added tax refunded.

Requirements

  1. The billing address must be your address of residence valid in the non-EU country and must contain your full name (as stated in the passport).
  2. The goods must be personally exported from the Federal Republic of Germany within the scope of private travel. Transport by third parties is not permitted!
  3. The export certificate (official German form) must be filled out completely and legibly by you and stamped by customs. A mere customs stamp of the destination country on the invoice is not sufficient!
  4. The completed, stamped export certificate must be presented to us in the original at your expense within a maximum of 4 weeks from the invoice date. Copies or transmission in file form are not permitted! Incomplete applications will not be accepted for processing.

Processing fee

The refund of the German value added tax is a voluntary service, which is connected with a significant processing effort. We therefore ask for your understanding that we have to charge a fee of € 7.50 for the processing. This will be deducted from the VAT refund. From a gross purchase value of € 200,- the processing fee is waived.

Alternative: VAT-free direct delivery

The fastest and most uncomplicated way to buy from us as a non-EU citizen without German VAT is direct delivery to the respective non-EU country. Simply select your home address in the non-EU country as the sole billing and delivery address. The value added tax will then be automatically deducted by our shop system.